How Block Managers can make sure their project runs smoothly
Like any project, the recipe for success lies in the people involved. For Block Managers, their contracting partner is key in maintaining and adding value to the properties they work on. So how can Block Managers make sure their project runs as smoothly as possible and what can they expect from Block Contractors?
- Great communication
Good, clear communication is a cornerstone of any successful block management project. Block Managers should expect regular communication from their contractors, and the very best partners have processes and communications structures in place to make sure everyone, including residents are updated when they should be, so there are no nasty surprises.
For instance, it is a common complaint from residents that they are unaware of what is going on at the properties they live in. To prevent this, the most proactive contractors have honed the way in which they monitor the works on site, and proactively communicate with the project team and property managers to ensure everyone, including the Block Manager and their clients are kept up to date with what is going on.
- The ability to adapt
There is a fine balance to be struck between getting the work done and inconveniencing your residents, however the best block contractors manage this and adapt on a regular basis. Many leaseholders and their tenants may have legitimate concerns about excessive noise, dirt, debris, scaffolding and damage to the environment. Above all, aim to give residents peace of mind and assure them that you take their concerns and overall social responsibility very seriously. Opening channels of communication with residents in such a transparent way will bring benefits and always show them how the works will benefit the value and living standards the project will bring.
- Regular reports
Part of working in partnership with your contractor means getting regular and timely reports from them on progress, both operationally and financially. With leading block contractors, you can expect operations managers to visit sites at least weekly to monitor performance and the quality of installations. With such regular reporting, you’re not only aware of what element might be frustrating residents, but your contractor can also measure and monitor their activities and make informed decisions about the project while work is in progress. It’s vital to keep those affected informed at all times. The contractor must take these into consideration at every stage. Ignore these complaints and property managers, freeholders and contractors could face angry residents and irreversible damage to their reputation.
- Experience and accreditation
Look for a contracting partner that has experience in the sector with a successful history of delivering added value to properties. A good sign is testimonials and awards for their work. Similarly, by making sure your contractor has the correct certification and accreditation you have laid a basic foundation to success. For instance, are they an NICEIC Approved Contractor or BM Trada certified? Finally, the contracting team that is resident facing on site has to motivated, communicative and professional. Check that this is the case and that the contractor is providing training and support to them.